Booking Terms & Conditions
The following procedures apply in relation to contracts arranged by EVENTUS HOLIDAY(Desu Golf Tourism Ltd), as agent , for transfers between the departure points and destinations specified in the written confirmation issued by SunShuttles, which is the trading name of EVENTUS HOLIDAY(Desu Golf Tourism Ltd). Status of EVENTUS HOLIDAY (Desu Golf Tourism Ltd) EVENTUS HOLIDAY (Desu Golf Tourism Ltd) is an A-Class travel company registered with Assocaition of Turkish Travel Agencies(TURSAB No:A-6831) company registered in Turkey, whose registered office address is EVENTUS HOLIDAY(Desu Golf Tourism Ltd) Guzeloba Mah 2135 Sok Kemal Sak Apt. No:17/5 Muratpasa - Antalya/TURKEY. EVENTUS HOLIDAY(Desu Golf Tourism Ltd) is at all times acting as the duly authorised agent of the supplier or web client(passanger) nominated on the written confirmation issued by EVENTUS HOLIDAY(TR) Limited (“the written confirmation”). The terms and conditions applicable to the contract are those of the supplier or web client(passanger) and a copy of those terms will be supplied on request. Status of the Passenger(s) and their agents The purchaser of the transport services specified in the written confirmation is the other party to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passenger whose name appears on the written confirmation, then that agent or other person is acting as the agent of the passenger.
Booking and Payment
Bookings may be made online www.SunShuttles.com. Where two or more people are included in the same booking, the person making the booking (“the lead name”) shall be deemed to have done so on behalf of both or all members of the party and he or she accepts these terms and the terms and conditions of the nominated supplier on behalf of himself or herself and each member of the party. Full payment is required at the time of booking. On receipt of such payment, EVENTUS HOLIDAY(Desu Golf Tourism Ltd) will issue, by email, fax or post the written confirmation with details of the persons involved in the booking and the transfers booked. The written confirmation acts as the ticket and must be presented to the EVENTUS HOLIDAY(Desu Golf Tourism Ltd) representative for both the outward and return journeys. All payments made to EVENTUS HOLIDAY(Desu Golf Tourism Ltd) are non-refundable unless, for reasons beyond its control, EVENTUS HOLIDAY(Desu Golf Tourism Ltd) cancels the booking.
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
Shuttles: On shuttles no charge is made for children under the age of two as long as they sit on adult passengers lap. If a child of under two requires a seat they will be charged the full price. For children of two and above a seat must always be booked at the normal price for the shuttle in question. Taxis and private transfers (other than private coach transfers) All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat for a child ,we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.
We ask that any passengers travelling with a wheelchair advise SunShuttles at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements. We will need to be informed if wheelchairs are folding, manual or include a battery and/or motor. This policy also applies to scooters.
Amendments to Bookings
Should you wish to change any details on the written confirmation, please inform us in writing as soon as possible either by email to booking(at)SunShuttles, fax or post (please see contact details below) to EVENTUS HOLIDAY(Desu Golf Tourism Ltd). SunShuttles or its parent company EVENTUS HOLIDAY(Desu Golf Tourism Ltd) Office Adress: Guzeloba Mah 2135 Sok Kemal Sak Apt. No:17/5 Muratpasa - Antalya/TURKEY Phone Number:0090 850 8402084 Email:info(at)SunShuttles Mobile Phone:0090850 8402084 If notice of the required change is received by EVENTUS HOLIDAY(Desu Golf Tourism Ltd) at least three days before the date of the relevant transfer as shown on the written confirmation, outbound or inbound as the case may be, an administration charge of €5.00 per booking will be payable before the change is made. Changes made within 3 days of the date of the relevant transfer will be treated as a new booking and a taxi will be charged whether or not this was the choice of transport on the original booking. SunShuttles reserves the right to charge an administration fee of 7.00 euros per change in addition to any increase in price as a result of the amendment. Notification must be received in writing by SunShuttles a minimum of 24 hours prior to the transfer date. Any amendments received within 24 hours of the transfer date, may be treated as a cancellation and rebooking a charge of up to 100% of the booking value may be levied.
A cancellation of a confirmed booking must be notified in writing to SunShuttles by recorded delivery letter, email or fax quoting the booking reference, departure date and lead name.The relevant notification details are as set out above. If notice of cancellation is received by SunShuttles within seven days of the date of the first relevant transfer, the cancellation fee will be 100% of the booking value and No refund will be offered. If cancellation is made outside of seven days of the date of the first relevant transfer then a refund of 100% of the booking value less a 20 € administration fee will apply per booking.
SunShuttles operates a policy of accepting bookings made up to 24 hours from the time of departure (certain selected routes do have a 48 hour cut off). We will do our best to accommodate your requirements within this time and, if we do accept your booking we reserve the right to charge, a €7.00 per booking administration fee
Baggage Allowance and Declaration
All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage (i.e. one suitcase and one piece of hand luggage). If a passenger requires carriage of baggage in excess of this allowance (e.g. skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. SunShuttles reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.
Conditions of Carriage
The nominated supplier, its drivers and appointed agents, including EVENTUS HOLIDAY (Desu Golf Tourism Ltd), reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances. Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles used by EVENTUS HOLIDAY (Desu Golf Tourism Ltd) are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by EVENTUS HOLIDAY (Desu Golf Tourism Ltd). EVENTUS HOLIDAY (Desu Golf Tourism Ltd) will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to you.
EVENTUS HOLIDAY(Desu Golf Tourism Ltd) will endeavour to monitor for any flight delays affecting arrival transfers. Whilst ever effort is taken to monitor such situations we do ask that EVENTUS HOLIDAY (Desu Golf Tourism Ltd) are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly . Shared shuttle clients encountering a fight delay will normally be reallocated to the next available service to their resort subject to availability. If the arrival flight is diverted, we recommend that you contact SunShuttles via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied. Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, EVENTUS HOLIDAY (Desu Golf Tourism Ltd) accepts no liability for the failure of the nominated supplier to perform the contract or for any other incident in connection with the contract. We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract. EVENTUS HOLIDAY (Desu Golf Tourism Ltd) will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated. Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control: · accidents causing delays to the vehicle · exceptional or severe weather conditions · compliance with requests of the police · deaths and accidents on the road · vandalism and terrorism · unforeseen traffic delays · industrial action by third parties · problems caused by other customers · other circumstances affecting passenger safety · road closures due to local fiestas or other events · properties that are not accessible to type of service booked In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers. If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by EVENTUS HOLIDAY (Desu Golf Tourism Ltd) for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
IN THE UNLIKELY EVENT OF A COMPLAINT
SunShuttles take all customer service matters very seriously. If you are not satisfied with any element of the service provided we ask that you contact SunShuttles in writing within 28 days of the date of the transfer so that any issues can be investigated. Details must be received either by fax, email at info(at)SunShuttles or by post to EVENTUS HOLIDAY (Desu Golf Tourism Ltd) Guzeloba Mah 2135 Sok Kemal Sak Apt. No:17/5 Muratpasa - Antalya/TURKEY. All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible
Interpretation and application of these Terms
The terms which apply to the contract between the supplier and the lead name and his party are those of the supplier, a copy of which is available on request. If there is any conflict between these Terms and those of the supplier, then the latter will apply.